Last Updated: July 8, 2026

Welcome to New Life Bookstore. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or placing an order with us, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website or services.

These Terms apply to all visitors, customers, account holders, and anyone who accesses or uses our website.

1. About New Life Bookstore

New Life Bookstore (“we,” “our,” or “us”) operates this website and provides books, educational resources, stationery, gifts, and related products for purchase both online and, where applicable, through our physical store.

Our website is powered by Shopify, which enables us to securely process orders and provide our online shopping experience.

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

2. Eligibility

To place an order, you must:

Be at least 18 years old, or
Have permission from a parent or legal guardian.

By using our website, you confirm that the information you provide is accurate, complete, and up to date.

3. Your Account

If you create an account with us, you are responsible for maintaining the confidentiality of your login details.

You agree to:

Keep your password secure.
Provide accurate information.
Update your account details when necessary.
Notify us immediately if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts used fraudulently or in violation of these Terms.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

All orders are subject to acceptance and product availability.

We reserve the right to refuse or cancel any order where:

A product is unavailable.
Incorrect pricing or product information has been displayed.
Payment cannot be successfully processed.
Fraudulent or suspicious activity is detected.
The order violates these Terms or applicable law.

If your order is cancelled after payment has been received, any eligible refund will be processed using the original payment method.

5. Pricing

All prices displayed on our website are shown in the applicable currency and may change without prior notice.

While we make every effort to ensure pricing accuracy, errors may occasionally occur. If an item has been incorrectly priced, we reserve the right to cancel the order before dispatch and notify you accordingly.

Prices do not always include applicable delivery charges unless clearly stated during checkout.

6. Payments

We accept secure payments through trusted payment providers supported by Shopify.

By submitting your payment information, you confirm that:

You are authorized to use the selected payment method.
The payment information provided is accurate.
Sufficient funds are available to complete the transaction.

Payments are processed securely by third-party payment providers. New Life Bookstore does not store your complete payment card details.

Your bank or payment provider may apply additional fees such as currency conversion or international transaction charges. These charges are outside our control.

7. Delivery

We deliver across Nigeria and, where available, to selected international destinations.

Estimated delivery times are provided during checkout and are intended as guides only. Delivery times may vary depending on:

Your location.
Courier availability.
Public holidays.
Weather conditions.
Customs clearance for international shipments.
Other circumstances beyond our reasonable control.

While we work to ensure timely delivery, we cannot guarantee delivery dates.

Customers are responsible for providing accurate delivery information. We are not responsible for delays or failed deliveries resulting from incorrect addresses, unavailable recipients, or inaccurate contact information.

8. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, we may be unable to make changes or cancel it.

Where cancellation is possible, any approved refund will be processed according to our Refund & Exchange Policy.

9. Communications

By creating an account or placing an order, you agree to receive important service-related communications, including:

Order confirmations.
Payment receipts.
Shipping updates.
Customer service responses.
Account notifications.

If you subscribe to our newsletter or promotional updates, you may also receive information about new arrivals, special offers, and events.

You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting our customer support team.

10. Refunds and Exchanges

We want every customer to enjoy shopping with New Life Bookstore. If there is an issue with your order, please contact us as soon as possible.

Refunds or exchanges may be approved where:

You received the wrong item.
Your item arrived damaged or defective.
An item you purchased becomes unavailable after payment has been made.

To request a refund or exchange, please contact us within 7 days of receiving your order and provide your order number along with clear photographs where applicable.

Approved refunds will be issued using the original payment method wherever possible.

We reserve the right to decline refund or exchange requests where:

The item has been used or damaged after delivery.
The product is returned without its original packaging where applicable.
The request falls outside the stated return period.
The item was purchased as a final sale or clearance product unless required by applicable law.

Please refer to our Refund & Exchange Policy for additional information.

11. Intellectual Property

All content available on the New Life Bookstore website—including text, images, graphics, logos, product descriptions, icons, designs, videos, and other materials—is owned by or licensed to New Life Bookstore and is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit any content from our website without our prior written permission.

12. Acceptable Use

You agree to use our website responsibly and only for lawful purposes.

You must not:

Violate any applicable laws or regulations.
Use our website for fraudulent or misleading activities.
Attempt to gain unauthorized access to our systems or customer accounts.
Upload or distribute viruses, malware, or other harmful software.
Interfere with the security or operation of our website.
Copy or scrape website content using automated tools without permission.
Impersonate another individual or organization.
Post false, offensive, defamatory, or unlawful content.

Any misuse of our website may result in suspension or permanent restriction of access.

13. Privacy and Data Protection

Your privacy is important to us.

We collect, use, and protect your personal information in accordance with our Privacy Policy and applicable data protection laws, including the Nigeria Data Protection Act (NDPA) 2023.

Your information is used to:

Process orders.
Deliver products.
Provide customer support.
Improve our services.
Communicate with you regarding your purchases.
Send marketing communications where you have chosen to receive them.

We do not sell your personal information to third parties.

For full details about how your information is collected and used, please review our Privacy Policy.

14. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, prices, availability, and specifications displayed on our website are accurate.

However, occasional errors may occur.

We reserve the right to:

Correct pricing errors.
Update product descriptions.
Modify product information.
Remove products from sale.
Cancel orders affected by significant pricing or listing errors.

Product images are provided for illustration purposes only and may differ slightly from the actual product.

15. Availability of Products

Our inventory changes regularly.

Adding an item to your shopping cart does not reserve it. Products remain available for purchase by other customers until your order has been successfully completed.

If a product becomes unavailable after payment, we will notify you promptly and offer:

A replacement product (where available),
Store credit (if agreed), or
A full refund.

16. Limitation of Liability

To the fullest extent permitted by law, New Life Bookstore shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Our total liability relating to any order shall not exceed the amount paid for that specific order.

Nothing in these Terms excludes liability where such exclusion is prohibited under applicable law.

17. Disclaimer

Our website and services are provided on an “as available” and “as is” basis.

While we strive to provide accurate information and uninterrupted service, we do not guarantee that:

The website will always be available.
The website will operate without interruption.
Errors will never occur.
The website will always be free from viruses or other harmful components.

Customers are responsible for ensuring that any products purchased are suitable for their intended purpose before placing an order.

18. Third-Party Links

Our website may contain links to third-party websites, services, or platforms for your convenience.

These websites operate independently of New Life Bookstore, and we are not responsible for their content, products, services, privacy practices, or terms of use. Accessing third-party websites is at your own risk, and we encourage you to review their policies before providing any personal information or making purchases.

19. Force Majeure

New Life Bookstore will not be responsible for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control.

These events may include, but are not limited to:

Natural disasters
Floods or fires
Epidemics or pandemics
Government actions or restrictions
Civil unrest or strikes
Power outages
Internet or telecommunications failures
Courier or logistics disruptions
Any other unforeseen circumstances beyond our control

Where possible, we will keep customers informed of any significant delays and resume normal operations as soon as reasonably practicable.

20. Suspension or Termination

We reserve the right to suspend or terminate your access to our website or services without prior notice if we reasonably believe that you have:

Violated these Terms of Service.
Used our website for unlawful or fraudulent purposes.
Attempted to compromise the security of our systems.
Misused our services in a manner that could harm New Life Bookstore or other customers.

Termination of access does not affect any rights or obligations that arose before the termination date.

21. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any dispute arising from the use of our website or services shall be subject to the jurisdiction of the competent courts of Nigeria unless otherwise required by applicable law.

22. Dispute Resolution

If you have a complaint or dispute relating to your order or our services, we encourage you to contact us first so that we can work towards a prompt and fair resolution.

Most concerns can be resolved through our customer support team without the need for formal legal action.

Where a dispute cannot be resolved amicably, either party may pursue any legal remedies available under applicable Nigerian law.

23. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, legal requirements, or services.

When changes are made, we will update the Last Updated date at the top of this page. Continued use of our website after any updates become effective constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically.

24. Contact Us

If you have any questions about these Terms of Service or require assistance with an order, please contact us.

New Life Bookstore

Website: https://newlifebookstore.ng

Email: contact@newlifebookstore.ng

Phone: +234 7013-648-750

Our customer support team will be happy to assist you during our regular business hours.

Agreement

By accessing or using the New Life Bookstore website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, together with our Privacy Policy and any other policies published on our website.

Terms of Service